Refunds

Returns

If you have a change of mind or would like to exchange your item/s, Free as a Bird are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. 

We hope you love your new FAAB goodies! Just in case your purchase isn’t quite right we are happy for you to return items within the period from 10 business days from the purchase date. Please note that this is provided all other returns conditions are met.

WHAT CAN'T BE SENT BACK?

For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.

Sale items
Items must be full priced. All sale items are final and cannot be returned or exchanged.

Gift Cards

Are non-refundable.

 

Shipping
The cost of return shipping for exchanges and other returns is at the customer's expense – this is non-refundable. 

**Please note that the goods are your responsibility until they are returned to Free as a Bird.  We will not be able to provide a store credit/exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@freeasabird.net.au.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@freeasabird.net.au and send your item to: 87 Belmore Street Yarrawonga Victoria AU 3730.


Return Shipping Address
 87 Belmore Street Yarrawonga, Victoria, 3730